Rishi Bhatia
Assistant Vice President - Crm @Signature Global
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WORK HISTORY
Assistant Vice President - Crm @Signature Global
Gurugram, IN
EDUCATION
The Institute of Chartered Accountants of India
Accounting and Finance
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Commerce - BCom, Commerce
ABOUT RISHI BHATIA
Customer Experience and CRM leader with 15+ years of experience across real estate and corporate environments, currently serving as Assistant Vice President – CRM / CX. I specialize in post-sales operations, customer lifecycle management, and service excellence, with a strong focus on delivering consistent and measurable CX outcomes.Expertise includes SLA/TAT governance, CSAT & NPS improvement, escalation and complaint management, SOP design, and process excellence. I have led large CRM teams, driven ERP/CRM implementations (SAP & Salesforce), and supported ISO audits and internal control frameworks, ensuring compliance, risk mitigation, and operational efficiency.Known for bridging the gap between business objectives and customer expectations, handling high-value and sensitive customer situations with structure and empathy. My leadership approach is centered on fostering customer trust, driving disciplined execution, and promoting continuous improvement, enabling organizations to build scalable, customer-centric operations.
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