Rishav Kumar
Practice Director, Customer Experience Management Research and Advisory at Everest Group | IIM Udaipur & NIT Patna
- Role
- Practice Director at Everest Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rishav Kumar
I’m an analyst at Everest Group, where I help global organizations make strategic decisions through market intelligence, competitive assessments, and data-driven insights. My work spans deep-dive research, PEAK Matrix® evaluations, and State of the Market reports, primarily focused on the evolving landscape of outsourced services and technology.I enjoy breaking down complex problems, connecting the dots across trends, and shaping stories that drive impact for both clients and the broader industry. Prior to Everest Group, I earned my MBA from IIM Udaipur and an engineering degree from NIT Patna, which gave me a strong foundation in analytical thinking and structured problem-solving.Always curious, always learning, I’m passionate about exploring how digital transformation, AI, and innovation are reshaping the services ecosystem.
Experience
Practice Director
Mar 2026 — Present · Gurugram, IN
Education
Mount Assisi School, Bhagalpur
Secondary Education
2004 — 2009
Millia Convent English School, Purnia
Senior Secondary, PCM
2009 — 2011
Indian Institute of Management Udaipur
Master of Business Administration - MBA, Strategy & Operations
2019 — 2021
National Institute of Technology , Patna
Bachelor of Technology (B.Tech.), Mechanical Engineering
2011 — 2015
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