Rishav Raj Shukla

About Rishav Raj Shukla

I am a Business Manager with 6+ years of experience in B2B and B2C sales, currently…

Experience

1. Business Manager

   IndiaMART InterMESH Limited

   Feb 2023 — Present · Hyderabad, IN

   Managed a team of 25, including 4 managers and 20 account managers, overseeing a portfolio of 1,200 customers to ensure seamless engagement, timely servicing, and zero unresolved customer tickets. Led cross-functional efforts to ensure all branch activities (customer servicing, prospect generation, sales closures) were executed efficiently and in sync with organizational policies. Developed and implemented strategies to drive team performance, ensuring client retention rates and delivering service excellence. Monitored and ensured operational processes were followed for smooth client onboarding, payment handling, and servicing, with updates documented by L1 members for transparency. Supervised L1 account managers to ensure timely visits for key clients and coverage of segmented cases, reinforcing relationships and driving engagement. Collaborated closely with MDs and CEOs of key clients, gaining a deep understanding of their business needs to position offerings effectively and secure high-value deals. Actively ensured that every team member, both L1 and L2, adhered to processes and standards, driving consistency across all branch activities

Education

• Institute of Management Technology, HYDERABAD

  PGDM

  2018 — 2020

• Université du Québec à Montréal

  Part of PGDM progr

  2019 — 2019

• University of Calcutta

  Bachelor of Commerce - BCom

  2013 — 2016