Rishav Gupta

About Rishav Gupta

I believe the best products don\'t just solve problems, they anticipate needs and create moments that make people say,\"wow, that just works.\" My journey into product management wasn\'t traditional. I started writing code, building apps for India\'s GST revolution. But I kept finding myself more excited about the \"why\" than the \"how\"- why users struggled, why certain features resonated, why some products became indispensable while others collected digital dust. That fascination never left. It followed me through scaling payment systems at Razorpay, building AI-powered learning platforms at upGrad, and now to ETS, where I\'m helping shape assessment experiences across borders and cultures. What drives me? The intersection of three things- Technology that feels like magic but works like clockwork - Deep empathy for user struggles and aspirations - Data-informed decisions that don\'t lose sight of human stories My approach to product is a lot like my approach to CrossFit and cooking: start with fundamentals, iterate relentlessly, measure what matters, and never forget that the goal is progress, not perfection. Both taught me that consistency compounds, small improvements add up, and the best results come from respecting the process. I\'m passionate about AI-powered products, EdTech innovation, and the art of making complex systems simple. Always happy to connect with fellow product enthusiasts, founders building something meaningful, or anyone who wants to swap stories about product challenges over coffee (or debate the best post-workout meal). Let\'s connect-*All views and opinions shared here are my own and do not reflect those of my employer.*

Experience

1. Lead Product Manager

   ETS

   Oct 2024 — Present · Gurugram, IN

   Building & Scaling ETS\' largest revenue-generating assessment products - TOEFL & GRE Home EditionPlatform Transformation- Orchestrated global launch of TOEFL Test App replacing legacy browser infrastructure, eliminating 89% of browser-related technical failures- Reduced check-in time by 45% and technical issues by 26% through pre-test simulation tools and country-specific guidance- Pioneered AI-powered second camera monitoring across TOEFL & GRE, reducing security-related cancellations by 56% and fraudulent activity by up to 62%- Deployed biometric identity verification globally for both TOEFL & GRE, reducing verification time by 40% while preventing impersonation attemptsOperational Excellence- Scaled proctor monitoring capacity by 50% through AI-assisted dashboards, optimizing efficiency during peak testing periods- Launched My TOEFL Home educational platform achieving ~96% engagement rates and reducing test-day surprisesAutomation & Support- Enhanced chatbot capabilities, reducing password-related escalations by 45% and maintaining 97%+ deflection rate- Streamlined manual payment refund process, reducing manual effort by ~70%Test Prep & Revenue Growth- Transformed Test Ready Platform, reducing login friction by 60% and driving significant revenue growth- Launched pre-authentication purchase flow on Test Prep landing page, generating substantial revenue

Education

• Jaypee University of Information Technology

  Bachelor’s Degree

  2013 — 2017

• Plaksha

  Tech Leaders Fellowship

  2021 — 2022

Skills

• Confluence
• Java
• Mysql
• Android Sdk
• Clevertap
• Mobile Application Development
• Artificial Intelligence (AI)
• Sql
• Microsoft Office
• Google Material Design
• User Experience (UX)
• Jira
• Balsamiq
• Microsoft Excel
• Web Development
• C++
• Stakeholder Management
• Product Road Mapping
• Rest Api
• Json
• Git
• Html
• Firebase
• Team Management
• Generative AI
• Gpt-4
• Android Studio
• Product Management
• Phpmyadmin
• Android Design
• Android
• Figma (Software)
• C
• Programming
• Data Analysis
• Product Design
• User Story Development
• Augmented Reality
• Customer Centric
• Android Development