Rishap Madaan

About Rishap Madaan

Enhancing and building desired initiatives in time and at an appropriate cost internally to the department and overall to the organization. Improve and maintain overall efficiency of the V0C & compliance team. Support and maintain Quality (VOC & Compliance ) service levels all times. Establish and track metrics as a process to evaluate and communicate results to the business. Standardize operations to drive excellence 6. Building and grooming business-related skills (Domain Expertise) for desired ROI. 7.Ability to link responsibilities with the business approach and priorities. 8.Good people management skills and ability to deliver through people. Leading, motivating, and coaching a team of associates, managers and quality analysts in delivering a superior customer experience through excellent service quality as expected by the client. 10.Executing performance management measures as necessary, encourage team spirit, communicate a vision and encourage innovation. Would be required to exhibit flexibility and adaptability to meet business requirements. Presenting the Weekly, monthly or quarterly business results to the clients.

Experience

1. Quality Assurance Analyst

   Protouch

   Jan 2024 — Present · Gurugram, IN

Education

• Amritsar College of Engg. & Tech, Amritsar

  Bachelor of Technology (BTech), Computer Science

  2014 — 2018