Rishanth Richard

Night Auditor @DoubleTree by Hilton

Edinburgh, GB

Reconciled daily revenue reports across 100+ rooms, ensuring 100% accuracy in financial documentation and reporting.Conducted nightly audits and closed the business day, reducing financial discrepancies by 25% over a 6-month period.Handled guest check-ins, check-outs, and special requests efficiently during overnight hours, improving guest satisfaction scores by 15%.Managed end-of-day accounting procedures, balancing cash, credit card, and folio transactions totaling per shift.Produced detailed financial and occupancy reports using Opera PMS and Microsoft Excel for senior management review.Resolved guest complaints and service issues promptly, achieving a 95% satisfaction rating on post-stay surveys.