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Current company Teckinfo Solutions Pvt Ltd
Software Development · 173 employees · Founded 1995 · New Delhi, Delhi, India
At Teckinfo, we are committed to pioneering advancements in communication technology. We stand at the forefront of digital transformation with our AI-powered omnichannel contact center solutions. Founded in 1995, Teckinfo Solutions Pvt. Ltd. has been a pioneering provider of voice, messaging, and communication solutions. Our extensive experience and deep domain expertise enable us to develop and deliver top-tier unified cloud contact center software (with hybrid and on-premises options also), helpdesk, and lead management solutions, as well as other communication products. As customer expectations continue to evolve, businesses must navigate the complex task of boosting revenue, reducing costs, and delivering outstanding customer experiences (CX). Teckinfo is here to support you as your transformative partner, providing AI-powered communication solutions designed to meet all these challenges effectively! Our call center software leverages artificial intelligence to automate tasks, enhance customer interactions, and provide valuable insights. These systems use features like real-time transcription, post-call summaries, and AI-driven recommendations to improve efficiency and customer satisfaction. Our solutions are built with enterprise-grade technologies and are VAPT compliant, ensuring the highest levels of security. They are robust, scalable, and flexible, empowering large enterprises, small and medium-sized businesses, and startups to engage seamlessly with their customers and enhance their experiences. We offer ready-to-deploy solutions tailored for various industries, including banking, insurance, telecom, BPO, education, and healthcare. Led by a team of seasoned professionals with decades of collective experience in converged IT and telecommunications, our team of over 100 multi-disciplinary experts excels in software design, web-based application development, implementation, integration, support, and maintenance services.