Rishan M.

About Rishan M.

Open to new opportunities

Experience

1. Ux Lead

   Salesforce

   Mar 2021 — Present · San Francisco, CA, US

   End Client: Lowes• Conducting one-on-one interviews to gather in-depth insights into user motivations and experiences.• Collaborated closely with product managers, engineers, and cross-functional teams to translate qualitative and quantitative research insights into user-centered design solutions, resulting in more intuitive tools and significant increases in tool adoption and efficiency. • Comparing two versions of a product to determine which performs better based on user interactions (A/B Testing)• Utilized Apache charts to come up with visualization to help inventory planner and analysists through improved user experience in Lumos.• Used Miro and figjam boards to ideate user designs, and journeys to come up with intuitive and accessible screen flows and visual cues.• Conducted usability testing alongside the UX researcher to gather feedback from the users and improve UX in an agile fashion.• Established ongoing feedback loops with users, utilizing surveys and usability tests to refine features and ensure the tools evolve based on user needs and changing business requirements. • Participated in design sprints and collaborative workshops, contributing to the rapid prototyping and testing of new features that enhance the functionality and user satisfaction of sales tools and supply chain systems, ultimately leading to measurable outcomes in performance and user retention. • Creating designs that work seamlessly across different devices and screen sizes, ensuring optimal usability on desktops, tablets, and smartphones.

Education

• Kent State University

  Master of Business Administration - MBA, Marketing

  2015 — 2016

• Mahatma Gandhi University

  Bachelor of Technology (B.Tech.), Electronics and Instrumentation

  2008 — 2012