Rishabh Virdi
Assistant Vice President Application Support Senior Analyst @Citi
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WORK HISTORY
Assistant Vice President Application Support Senior Analyst @Citi
Mississauga, ON, CA
In this role, I provided technical and business support for repo trading, position, and risk applications used by front and middle office teams.Accomplishments:•Ensured stability of critical repo trading and risk systems used by front and middle office teams.•Conducted SOD checks and real-time monitoring using SQL, ITRS Geneos, and Grafana.•Led rapid resolution of P1/P2 incidents with full root cause analysis and SLA compliance.•Managed deployments and environment changes via UrbanCode Deploy and OpenShift.•Liaised with traders, developers, and global teams to troubleshoot and resolve production issues.•Drove support automation, improved documentation, and enhanced system reliability.
EDUCATION
Punjab Technical University
Bachelor of Technology (B.Tech.), Computer Science
Vancouver Island University
Master of Business Administration - MBA, Finance, General
SKILLS
ABOUT RISHABH VIRDI
As an MBA graduate with a solid foundation in Computer Science Engineering, I bring over 8+ years of professional experience to the table. My journey has been marked by a steadfast commitment to excellence, whether it’s providing top-notch client support or diving deep into data analysis.What I Do:Client Support & Problem-Solving: I excel in offering comprehensive application support, ensuring client satisfaction through effective troubleshooting and innovative solutions.Data Analysis & Management: Proficient in SQL Server, Power BI, and Excel, I adeptly manage databases and transform raw data into insightful business intelligence.Stakeholder Engagement: I have a proven track record of articulating complex business solutions to both technical and non-technical stakeholders, ensuring clarity and actionable insights.Technical Proficiency: My technical toolkit is extensive, including Jenkins, Autosys, ESP, Linux, Azure, GitHub, Tableau, and Windows.Ticketing Tools Expertise: With hands-on experience in ServiceNow and Jira, I streamline issue tracking and resolution processes.Collaboration & Relationship Building: I am known for fostering trust and nurturing relationships with cross-functional teams, driving successful project outcomes.I am passionate about leveraging technology to solve problems and create value. Let’s connect and explore how we can drive success together.
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