Rishabh Soni

About Rishabh Soni

I’m a Senior Support Engineer & Major Incident Manager with 5.6+ years of experience ensuring high availability of enterprise applications, data pipelines, and cloud-native platforms. I specialize in Application & Production Support, Incident Management, and ITIL-based service delivery — keeping business-critical systems stable, scalable, and always on.I thrive in high-pressure environments where seconds matter. From leading P1/P2 bridge calls to restoring services within SLA, I’ve built a proven track record of reducing downtime, improving resolution time, and delivering 99.9%+ uptime for global clients across telecom, banking, and insurance. Core Expertise:Major Incident Management | P1/P2 resolution | ITIL processes | SLA governanceCloud & Monitoring: AWS (EC2, Lambda, CloudWatch, Fargate, API Gateway), Grafana, Kibana, Spring Boot ActuatorData & Messaging: Kafka (K-Stream, KSQL), Solace Queue, ETL/ELT pipeline monitoringSearch & Applications: ElasticSearch, IVR & Contact Centre Support (Avaya)Tools: ServiceNow, BMC Remedy, JiraI enjoy not just solving problems but preventing them — creating dashboards, automation, and knowledge bases that empower teams and cut escalations. My approach combines technical depth with clear communication, ensuring both engineers and business stakeholders stay aligned. Always curious, always learning, and open to connect with peers, leaders, and recruiters in Application Support, Incident Management, DevOps, and Cloud Operations.

Experience

1. Senior Software Engineer

   S&P Global

   Nov 2025 — Present · Noida, IN

   Currently working at S&P Global as a Senior Software Engineer – Site Reliability Engineer, where I support and scale multiple Private and Public Markets applications. My role focuses on ensuring high availability, reliability, performance, and security of mission-critical systems used across global financial markets.I collaborate closely with engineering and product teams to:Design and maintain resilient, scalable, and fault-tolerant systemsImprove system observability, monitoring, and incident responseDrive automation to reduce operational overhead and increase efficiencySupport cloud and distributed environments with a reliability-first mindsetPassionate about building reliable platforms, solving complex production challenges, and continuously improving system stability while enabling faster and safer software delivery.

Education

• Chhatrapati Shahu Ji Maharaj University

  Bachelors in Computer Applications (BCA)