Rishabh Singh Yadav
- Role
- Client Experience Growth Accounts at Delhivery
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Rishabh Singh Yadav
Experienced in Logistics, Marketing, Sales & Client Servicing; committed to produce…
Experience
Client Experience Growth Accounts
Sep 2021 — Present
Ensuring business growth, Expected vs achieved reports on weekly, monthly & quarterly basis.\\\\n\\\\n- Utilize CRM softwares such as Salesforce\\\\n\\\\n- Monitoring day-to-day operations.\\\\n\\\\n- Analyzing key lanes performance of first & last mile operation\\\\n\\\\n- Emphasizing to enhance the clients\' satisfaction\\\\n\\\\n- Monitoring speed of delivery, volume & root cause of fluctuation\\\\n\\\\n- Coordinating directly with clients, operation, billing & clients\\\\n\\\\n- Designing SOP, mapping and freezing requirements and providing best solutions to the business\\\\n\\\\n- NDR management, performance report evaluation\\\\n\\\\n- Sharing MIS reports with allocated clients\\\\n\\\\n- Proactive input in external & internal flaws /Changes\\\\n\\\\n- Analyzing results of operations to discover more efficient ways to utilize resources\\\\n\\\\n- Sharing inputs over network expansion considering competitor presence & their strategy\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- English
- Microsoft Powerpoint
- Business Development
- Microsoft Office
- Project Management
- Business Strategy
- Team Management
- Public Speaking
- Teamwork
- Social Networking
- Research
- Advertising
- Customer Service
- Leadership
- Windows 10
- Digital Marketing
- Sales
- Online Marketing
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