Rishabh Raj
Customer Operations Representative @Phoenix Group
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WORK HISTORY
Customer Operations Representative @Phoenix Group
Telford, GB
Analyzed and tracked customer journey touchpoints across monthly enquiries, identifying top recurring pain points and recommending as well as implementing improvements for enhanced satisfaction.•Generated actionable insights from complex datasets, leading to a 15% improvement in operational efficiency using Power BI.•Prioritised and managed multiple customer issues simultaneously, maintaining high quality in a fast-paced financial environment.•Collaborated with cross-functional teams to implement customer-centric processes, demonstrating strong stakeholder management.•Led initiatives to enhance customer experience and address complex queries related to retirement products, with a focus on annuity solutions.
EDUCATION
University of Birmingham
Master's degree, Advanced Engineering Management : Operations Management
Dayananda Sagar College of Engineering, BANGALORE
Bachelor's degree, Mechanical Engineering
ABOUT RISHABH RAJ
A master’s graduate with a versatile skill set in Six Sigma (Yellow Belt), process improvement, lean methodologies, and operations management. Driven by the goal of optimising operations, managing projects, and enhancing processes to drive organisational success. With a strong engineering background, proficient in leveraging technology and utilising data-driven approaches to make informed decisions that improve operational efficiency. Committed to exceeding organisational objectives, I thrive in collaborative environments, employing effective communication and critical analysis to identify areas for improvement and implement innovative problem-solving strategies. Seeking a challenging position where I can apply my knowledge and skills, contribute to the success of the organisation, and continuously advance my professional development.
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