Rishabh Kumar

Wireless Consultant @Staples Canada

Brantford, ON, CA

As a Wireless Consultant, I championed customer experience in the wireless department. I enabled a culture of work, learning, and growth for customers and associates. Passionate about wireless technology, I continuously expanded my knowledge through ongoing self-development and shared my expertise with the larger store team and other business units.Key Responsibilities:• Enhanced customer experience by connecting and partnering with customers, resulting in a 20% increase in wireless sales opportunities conversion.• Exhibited product expertise by reconnecting and following up with customers, leading to a 15% increase in sales of additional products and services.• Collaborated with the store team to raise awareness of wireless offerings, boosting customer engagement and product knowledge across departments.• Achieved personal sales goals consistently, contributing to a 25% growth in department revenue while fostering a referral culture within the team.• Communicated vital sales information and inventory levels to store leaders, maintaining company merchandising standards and ensuring optimal product availability.• Proposed and implemented improvements, enhancing operational efficiency and customer satisfaction.• Stayed informed through internal communication channels, ensuring up-to-date knowledge and adherence to company policies.• Executed operational excellence by activating Carrier portals and operating POS software, maintaining high standards in the wireless department.• Resolved customer concerns effectively, escalating issues to management when necessary, improving overall customer service ratings by 10%.• Ensured proper follow-up on special orders and transfers, enhancing customer satisfaction and loyalty.• Provided stakeholders with relevant sales information, promptly addressing stock-level concerns and product problems.• Modeled adherence to privacy policies, securing company assets and physical inventory, reducing loss incidents by 15%.

Maharaja Agrasen Institute Of Technology, Delhi

Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

Maharaja Agrasen Institute of Management Studies (MAIMS Delhi)

Bachelor of Business Administration - BBA, Business Administration and Management, General

Conestoga College

Postgraduate Degree, Business Analytics

Conestoga College

Postgraduate Degree, Global Business Management

Vishal Bharti Public School

Intermediate, Commerce