Rishabh Khullar
Sales Consultant @Faema
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WORK HISTORY
Sales Consultant @Faema
Mississauga, ON, CA
Delivered precise technical information on a portfolio of 20+ products that generated over $100K in revenue for super automatic coffee machines sales, contributing to a 30% increase in monthly sales performance across home and office segments.Resolved 95% of complex client inquiries at the first point of contact, improving overall customer satisfaction ratings by 30% within 6 months. Enhanced customer satisfaction by delivering tailored product recommendations based on individual preferences, resulting in a 40% boost in positive feedback ratings and a 25% increase in referral purchases.Educated clients on service policies and trade-in programs, significantly improving customer retention rates by 15%, leading to long-term loyalty and sustained business growth.
EDUCATION
George Brown College
Sports and Event Marketing
Centennial College
Marketing Management
ABOUT RISHABH KHULLAR
As a Sales Associate at Faema Canada, I specialize in delivering premium home and office coffee solutions. With deep product knowledge of Swiss-manufactured Jura machines and handcrafted Rocket Espresso machines from Milan, I help clients make informed choices tailored to their coffee needs and environments.Beyond product recommendations, I focus on building long-term relationships and maintaining a loyal customer base to drive recurring sales of high-quality coffee beans. My approach blends product expertise with attentive service to enhance customer satisfaction and retention.I’m also well-versed in lead generation, consultative selling, CRM management, and identifying new sales opportunities across both B2B and B2C segments. Passionate about the evolving coffee industry and the role of innovative machines in it, I bring a results-driven yet people-first approach to every interaction.
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