Rishabh Yadav
Operations Manager | Sales Operations | EdTech Admissions | Customer Support | Customer Service | People Handing | BPO | Revenue & Conversion Growth | KPI | Process Excellence
- Role
- Operations Manager at Getmyuni
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rishabh Yadav
Operations Manager | Sales Operations | B2C|B2B | EdTech | Team LeadershipI am an Operations & Sales professional with 10+ years of experience across B2C sales, EdTech, and Telecom operations, currently working as an Operations Manager / Deputy Manager – Operations.I specialize in end-to-end operations management, driving revenue growth, process efficiency, and team performance in high-volume sales environments. I have hands-on experience managing large teams of 60+ associates and multiple Team Leaders, ensuring consistent target achievement, quality compliance, and productivity improvement.In my current role at College Dekho, I manage the complete admissions sales lifecycle, having processed application forms and converted confirmed admissions, contributing to ~₹6 Crore in monthly revenue. My responsibilities include KPI & MIS management, conversion optimization, call quality governance, stakeholder coordination, and process improvement initiatives.I am known for building high-performing teams, improving lead-to-conversion ratios, and aligning operational execution with business objectives. I work closely with senior management and external partners to identify gaps, implement solutions, and scale operations efficiently.I am open to opportunities in Operations Management, Sales Operations, Process Management, and Business Operations, where I can leverage my leadership experience to deliver measurable business outcomes. Core Strengths:Operations Management | Sales Operations | Team Leadership | Revenue Growth | KPI & MIS | Process Improvement | Quality & Performance Management
Experience
Operations Manager
Jan 2026 — Present
Education
CSA university Kanpur
bechelor of technology, Computer Science
2009 — 2013
Skills
- Sql
- Java
- C#
- C++
- Software Development
- Javascript
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