Rishabh Soni
Technical Analyst @Consilium Software
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WORK HISTORY
Technical Analyst @Consilium Software
Toronto, ON, CA
Providing Implementation and Support on Customized Cisco products like UniRSM and UniAgent solutions. Installed, Configured and Management of Cisco Collaboration (CUCM,Unity) and Contact Centre (UCCE/PCCE) Applications on VMware vSphere Platform. Providing L2 support on Cisco Finesse, Cisco Agent desktop, Cisco CAD, CUCM, UCCX/ICM scripting and Voice gateway for customers. Experience with continuous integration, unit testing, static analysis, and automated integration tests for Cisco Web API for PCCE, UCCX,UCCE (finesse and Jtapi) respectively. Part of migration team working towards migration of on-premise Cisco Unified Express solution (UCCX 10.0) to Cisco Unified Contact Centre enterprise (UCCE 11.6), implementing new designs in new environment effecting in provided end to end solution to the customer (Implementation/Migration/Day2Support). Attained experience of implementing complex UCCE solution of Cisco Outbound Dialer with Acqueon Campaign manager for UCCE 11.6 Enterprise solution, respectively.
EDUCATION
Rayat and Bahra Institute of Engineering and Bio-technology
Bachelor of Technology (B.Tech.), Computer Science
Fleming College
Post Graduate, Wireless Information Networking
B.B.M.B D.A.V Public School
High School, Non-Medical
SKILLS
ABOUT RISHABH SONI
Having 3+ years of experience in Implementation and Support of Contact Centre Technologies. Strong knowledge in Unified Communication Products and ICM/ UCCE/ PCCE/ CVP/ CUIC/ CUSP/ Finesse /Jabber /IPT development and deployment, including scripting, configuration and call routing.Experience in multi-site customer contact centre operations environments in a consulting or large system administration role and knowledge of best practices. Ability to work in a delivery support environment that involves structured processes and timelinesAlso 6 months of Experience as trainee in Wipro Infotech on Aircel Project on Cisco setup Handling all type of reports, CVP IVR applications, Agent ID creation, Supervisor ID Creation, CDN creation, Phone Registration, MIS Reports, and Cisco checklist preparation, basic troubleshooting on Cisco setup contains( ICM, CUCM, CUBE,VXML Gateways, CUIC etc.).
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