Rishabh Shekhar

About Rishabh Shekhar

Over the past 15+ years, I’ve had the privilege of working at the intersection of luxury operations, HNI customer engagement, and bespoke lifestyle & travel management. My career has been built around one core belief: exceptional customer experiences don’t just happen — they are designed, managed, and nurtured across the entire experience lifecycle.I’ve led teams and operations that deliver seamless journeys for discerning clientele, ensuring every touchpoint builds trust and creates lasting impact. Whether it’s streamlining processes, developing customer-centric strategies, or driving business growth through engagement, my focus has always been on turning satisfaction into loyalty.With a blend of operational expertise, people leadership, and a passion for customer relationships, I thrive on crafting experiences that are not only memorable but also measurable in terms of value, growth, and advocacy.

Experience

1. Assistant Vice President Customer Engagement (Crm) Luxury Real Estate

   BPTP Ltd.

   Nov 2025 — Present

   Driving CRM-led customer engagement across the luxury real estate lifecycle through scalable initiatives that improve responsiveness, consistency, and high-point customer experiences. Focused on automation and process enhancements, events-led HNI engagement, structured escalation management, and closing gaps in customer journeys through strong cross-functional collaboration.

Education

• Institute of Hotel Management, Lucknow

  B.Sc in hotel and Hospitality Administration, Front Office

  2007 — 2010

• IMT CDL Ghaziabad

  PGDM - MBA, Human Resources Management/Personnel Administration, General

  2013 — 2015

Skills

• Food & Beverage
• Sales
• Customer Service
• Front Office
• Event Management
• Resorts
• Rooms Division
• Pre-Opening
• Revenue Analysis
• Hotel Management
• Hotels
• Hospitality
• Hospitality Industry
• Hospitality Management