Rishabh Sharma
Escalations Specialist at Wells Fargo | Client Resolution | Strategy Execution | Ex-ICICI Prudential | GBS ’22
- Role
- Escalations Specialist at Wells Fargo
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rishabh Sharma
Results-driven professional with experience in Business research, Market analysis, and…
Experience
Escalations Specialist
May 2023 — Present · Hyderabad, IN
Support internal and external customers with inquiries and complaints regarding financial products and services.→Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.→Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.→Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals.→Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.→Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.→Anticipates change, adjusts behavior, and remains resilient through ambiguity or setbacks. Adopts new methods, tools, and technology to enhance effectiveness.
Education
ARKA JAIN UNIVERSITY, Jamshedpur, Jharkhand
Bachelor of Commerce - BCom, Accounting
2016 — 2019
Globsyn Business School
PGDM
2020 — 2022
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