Rishabh Razdan

About Rishabh Razdan

I am a results-driven management professional with over 5+ years of extensive experience…

Experience

1. Claims Manager

   Care Insurance

   Jul 2023 — Present · Gurugram, IN

   Handled end-to-end claim management for high-volume business partners including Policy Bazaar, Asego Global Assistance, Prudent Broking, and KPMG, VFS Global.• Resolved customer complaints related to insurance claims with a focus on delivering excellent service and timely resolution.• Collaborated with cross-functional teams to identify recurring customer issues and implement effective process improvements.• Processed requests for additional documentation swiftly, ensuring minimal delays in claim settlements.• Maintained and updated CRM systems to ensure accurate customer data and seamless communication tracking.• Coordinated international hospital and documentation for claim-related cases involving overseas medical treatment.• Demonstrated strong understanding of healthcare operations and insurance protocols to guide clients through the claim process.• Worked closely with operations and support teams to streamline internal workflows and improve turnaround time.• Delivered prompt and professional communication to clients, ensuring a high level of customer satisfaction.• Participated in strategic meetings and feedback sessions to enhance service quality and partner relationships.

Education

• Delhi University

  Bachelor's degree, BA

  2014 — 2017

• Jamia Millia Islamia

  MBA, International Business

  2017 — 2019

• Heera Public School

  Business/Commerce, General

  2013 — 2014

Skills

• Volunteer Management
• Public Speaking
• Team Management
• Event Planning
• Microsoft Office
• Strategic Planning
• Management
• Team Leadership
• Microsoft Excel
• Powerpoint
• Social Media
• Research
• Leadership
• Program Management