Rishabh Namdeo
Mechanical Engineer | Automotive Operations | Quality & Process Improvement | Customer Service Specialist
- Role
- Customer Service Representative at Amazon
- Location
- Jabalpur, MP, IN
- LinkedIn followers
- 500 followers
About Rishabh Namdeo
Mechanical Engineering graduate with 3+ years of experience in automotive operations, bodyshop supervision (BharatBenz – PPS Motors), and customer service (Amazon). Skilled in workflow optimization, quality control, technical troubleshooting, team coordination, and customer issue resolution.Proven ability to manage operations in fast-paced environments, improve processes, and maintain high service standards. Actively seeking opportunities in automotive, operations, manufacturing, and service-oriented roles.
Experience
Customer Service Representative
Jun 2024 — Present · NA
Amazon | 2024 June – PresentProvide end-to-end support to global customers through chat, email, and phone, ensuring quick and accurate resolution of queries.Achieve and maintain key performance metrics such as Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Contact Resolution (FCR).Manage escalations with empathy and professionalism, coordinating with cross-functional teams to deliver effective solutions.Contribute to process improvement initiatives by identifying recurring issues and recommending actionable solutions.Adapt quickly to changing workflows and maintain high service standards in a fast-paced, dynamic e-commerce environment.
Education
Madhya Pradesh Board of Secondary Education (MPBSE)
10 Th
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor's Degree
Vallabh HS School Jabalpur
10th
GLOBAL NATURE CARE GROUP SANGATHAN INSTITUTION, Jabalpur
Bachelor of Technology - BTech, Mechanical Engineering
2019 — 2022
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Associate of Mechanical Engineering
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Diploma, Mechanical Engineering
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