Rishabh Kumar Tripathi
Senior Consultant at Infosys | Contact Center Expert | IVR & eServices | Genesys Cloud (Professional Certified) | Genesys PureConnect (CIC-Core Certified) | Genesys PureEngage
- Role
- Senior Consultant at Infosys
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rishabh Kumar Tripathi
A seasoned professional with over 13 years of experience in project management and support within the contact center and unified communications domain. Expertise in maintaining and implementing business technology solutions, with a strong focus on enhancing operational efficiency and performance. Skilled in managing the daily production and administration of contact center strategies, user setup, contact center management, system integration, and parameter administration. Proven track record as the primary point of contact for daily contact center operations, collaborating with business unit management teams to define and optimize strategies, analyze performance metrics, and implement effective solutions.
Experience
Senior Consultant
Aug 2021 — Present · Navi Mumbai, IN
Education
Kuvempu University, Shankaraghatta, Shimoga
BSc
2009 — 2010
National Institute of Information Technology
GNIIT
2006 — 2011
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