Rishabh Jayaswal
Technical Support Lead @RONA
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WORK HISTORY
Technical Support Lead @RONA
York, ON, CA
Promoted from Support Associate to Support Analyst within 3 years based on performance and technical expertise. March 2022 - Present • Provide onsite and remote IT support, troubleshooting system issues via Microsoft Office, Teams and in-person interventions. • Manage IT infrastructure, ensuring optimal system performance, security compliance, and timely upgrades. • Administer Active Directory (AD), implementing policies for seamless authentication and user access control. • Configure, image, test, and deploy desktops, laptops, and peripheral devices to end users. • Train and guide employees on IT best practices, software use, and security protocols.
EDUCATION
St. Karen's Secondary School
10th CBSE Board, Science
Humber College
Postgraduate Diploma, Project Management
National Institute of Open Schooling
12th Board NIOS, Science
DIT UNIVERSITY
Bachelor of Technology (B.Tech.), Mechanical Engineering
George Brown Polytechnic
Post Graduate Certificate , Analytics for Business Decision Making
ABOUT RISHABH JAYASWAL
IT support specialist with 4+ years of hands-on experience keeping systems running…
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