Rishabh Jain

Customer Experience Specialist at EXL Service | Proven Expertise in Enhancing Client Satisfaction & Operational Efficiency | EX - TCS, Ex - HDFC

Role: Customer Experience Specialist at EXL
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Experience Specialist
EXL
Feb 2024 — Present
Provide customer support for a leading UK-based utility company serving 15 million households -Efficiently resolve customer inquiries via email and chat with a focus on accuracy and timeliness -Conduct document verification to address and resolve account issues -Oversee ~25 customer interactions/day, maintaining an NPS score above 75, a CSAT score of 4.5/5, and a Quality Score exceeding 90%-Trained and mentored five junior customer support specialists, enhancing team capability -Utilized Ensek to streamline customer service operations

Education

Mithibai College
Higher Secondary Certificate
G.H. Raisoni Law College
Bachelor of Arts and Bachelor of Legislative Law

Contact information

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•••••@exlservice.com
Personal email
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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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Experience

Customer Experience Specialist

Education

Mithibai College

G.H. Raisoni Law College

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