Rishabh Arora
Collection Manager at Paytm
- Role
- Collections Manager at Paytm
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Collections Manager
Oct 2023 — Present
Looking over to the agencies/ call center allocation uploadation month on month basis. Driving a team size of 65-70 executives. Leading 4 collections agencies handling the portfolio of Bkt 2 & 3. Need to do field visits on cases for a better understanding and resolutions of the borrowers dues and meeting of targets. Tracking and evaluating the day to performance of agencies and field visits of the FOS for the achievement of targets. Looking over to the resolution of all senior management and RBI escalations for end to end closure with borrower\'s confirmation. Looking over to the legal work of the company and resolving the disputes and escalations of the ultimate customers. Taking review and training sessions of the tele callers for a smooth flow of process and their performance. Looking over to the Pan India waiver and settlement procedures and coordinating with the backend teams for tele callers/supervisors Id\'s creations.
Education
Guru Nanak Dev University, Amritsar
Master of Business Administration - MBA
2022 — 2024
Guru Nanak Dev University, Amritsar
B.com
2015 — 2018
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