Rishab Tripathi
Customer Success Manager | SaaS & Tech | Onboarding • Adoption • Retention • CRM & API Integration Expert | Driving Customer Value & Growth
- Role
- Customer Success Manager at Neodove
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rishab Tripathi
I’m a results-driven Customer Success Manager with proven experience in SaaS environments, helping customers adopt, optimize, and expand their use of technology platforms. I specialize in driving customer onboarding excellence, enhancing user adoption, reducing churn, and delivering measurable ROI through strategic engagement and success planning.Key strengths include:• Customer Onboarding & Implementation | CRM & API Integrations • Customer Adoption & Retention Strategies • Technical Support & Cross-Functional Collaboration • Relationship Building with SMB to Enterprise Clients • Data-Driven Success Planning & Churn Mitigation I thrive in dynamic, globally distributed teams and enjoy working remotely to deliver exceptional customer outcomes. Passionate about enabling customers to realize full product value while aligning success journeys with business goals. Open to Customer Success/Onboarding/ Account Management role
Experience
Customer Success Manager
Jan 2022 — Present
Owned the full customer lifecycle from onboarding, configuration, and training to renewals.Spearheaded WhatsApp Business API (WABA) integration with NeoDove CRM for multiple clients.Partnered with product and engineering teams to implement customer feedback and improve UX.Conducted QBRs, usage analyses, and success planning aligned to customer goals.Identified at-risk accounts early and executed retention playbooks.Built scalable onboarding templates and standardized new-CSM training.Drove adoption through proactive webinars and feature-use guidance. Achievements:• Reduced overall churn through proactive engagement.• Increased onboarding efficiency with reusable frameworks and templates.
Education
Tilak Maharashtra Vidyapeeth, Pune
Bachelor of Engineering - BE, Computer Science
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