Rishab Goyal
Operations Manager @The Cumin Club
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WORK HISTORY
Operations Manager @The Cumin Club
Boston, MA, US
Led end-to-end sales development initiatives, driving 30% month-over-month order growth and maintaining a 92% customer retention rate with excellent operational Analysis and supply chain management Built and led a cross-functional team of 25+ across sales, marketing, operations, and customer service, fostering a culture of accountability and operational excellence.Optimized customer experience across digital and service touchpoints, resulting in 18% improved lead-to-order conversion and 97% SLA adherence.Implemented comprehensive KPI frameworks and reporting systems to measure performance, identify improvement opportunities, and drive strategic decision-making.Reduced fulfillment time by 22% through process reengineering, team development, and strategic vendor partnerships.Collaborated with headquarter teams to align local operations with company-wide objectives while adapting strategies to meet regional market dynamics.
EDUCATION
Hult International Business School
Master of Business Administration - MBA, Business Analytics & Operations
ABOUT RISHAB GOYAL
Operations and strategy leader with a robust MBA and over five years of experience in…
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