Rishab Kalra
Customer Support & Marketplace Operations
- Role
- Customer Service Representative at Raise
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rishab Kalra
A background in customer support, vendor management, and digital marketplace operations, I specialize in resolving support tickets, improving knowledge bases, and driving self-service adoption. My work involves collaborating with vendors and stakeholders to ensure smooth onboarding, maintain accurate product descriptions, and align updates with business objectives.Using Zendesk and PowerBI, I analyze customer inquiries, support trends, and marketplace performance, translating insights into actionable improvements. I also assist in streamlining ticket management, refining canned responses, and optimizing marketplace user flows to enhance efficiency and customer satisfaction. My goal is to bridge the gap between operations and customer experience, ensuring that both users and businesses benefit from a seamless, well-structured support system.Feel free to connect at r•••••••@gmail.com
Experience
Customer Service Representative
Sep 2025 — Present · Bengaluru, IN
Education
Maneckji Cooper Education Trust School
ICSE, New Delhi.
H.R. College of Commerce and Economics
Higher Secondary Certificate. (H.S.C)
R. D. National College
Bachelor in Management Studies. (B.M
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