Risha Shah

About Risha Shah

I’m a systems-minded program manager with experience driving operational excellence and scaling customer success across global teams. At LinkedIn, I partner on the Customer Success Vendor Program, a high-priority initiative serving 40K+ customers in 18 languages, focused on maximizing renewals, strengthening customer health, and driving adoption at scale. I connect workstreams across teams, oversee program infrastructure and tooling, and ensure smooth delivery through clear stakeholder alignment.Previously, I led a global org-wide systems initiative to unify workflows across LinkedIn’s Global Services organization, improving how we track team metrics and outcomes. I’ve also partnered with customers of LinkedIn’s data and insights product to turn data into actionable business strategy. Before LinkedIn, I worked at a fast-paced startup in customer success and as a founding member of a data insights team. I thrive at the intersection of operations and human connection, helping teams work smarter and achieve more. My experience spans vendor program operations, systems, business intelligence, and customer success, and I’m deeply curious about the applications of AI in shaping the future of work.

Experience

1. Senior Program Manager, Customer Success & Services

   Linkedin

   Oct 2023 — Present · San Francisco, CA, US

Education

• UC Berkeley Extension

  Certificate, Data Analytics & Visualization

• University of California, Santa Cruz

  Bachelor of Science - BS

Skills

• Biotechnology
• Gel Electrophoresis
• Pandas
• Customer Experience
• Data Analysis
• Pivot Tables
• Six Sigma
• Workflow Management
• Pcr
• Excel Dashboards
• Python
• Online Research
• Process Improvement
• Order Management
• Kpi Dashboards
• Polymerase Chain Reaction (Pcr)
• Visual Basic for Applications (Vba)
• Life Sciences
• Data Curation
• Crm
• Sql
• Business Intelligence Tools
• Databases
• Google Analytics
• Business Intelligence
• Business Process Improvement
• Dna Microarray
• Sales Process
• Microsoft Excel
• Microsoft Word
• Sales Operations
• Salesforce.com
• Amazon Redshift
• Mysql
• Reporting & Analysis
• Data Visualization
• Relational Databases
• Leadership
• Microsoft Office
• Task Management