Risa Aiken
Account Management | Driving New Business Growth | Sales Operations Leader
- Role
- National Accounts at MSC Industrial Supply Co.
- Location
- Waterford, MI, US
- LinkedIn followers
- 500 followers
About Risa Aiken
As a dynamic people leader, I have lead teams of account managers and consultants who are responsible for growing and retaining our existing customer base across multiple regions. I have over 19 years of experience in sales management and account development, with a proven track record of delivering results and exceeding expectations.My core competencies include new business development, customer engagement, sales operations, and premium conversion. I have successfully implemented strategies and initiatives that have increased our sales performance, customer satisfaction, and loyalty. My mission is to empower my team and our customers with the best solutions and services.
Experience
National Accounts
Jul 2025 — Present
As a National Account Manager at MSC Industrial Supply, I lead strategic partnerships with large enterprise clients, driving revenue growth and maximizing account penetration across portfolios. I specialize in aligning MSC’s innovative solutions with customer business goals, building executive-level relationships, and delivering measurable value through strategic planning, contract negotiation, and proactive account management.With a strong focus on collaboration, I work cross-functionally to develop and execute tailored account strategies, forecast performance, and ensure contract compliance. My approach combines financial acumen, industry insight, and a customer-first mindset to support long-term growth and operational excellence.
Education
University of Michigan-Flint
BA, Social Work
2001 — 2005
University of Michigan
Bachelor of Arts Degree, Social Work
2001 — 2005
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