Risa Kesselman

About Risa Kesselman

As a Professional Services Director at McGraw Hill, I have over five years of experience in leading workshops, modeling classroom strategies, and advising educators and administrators on how to effectively use web-based e-learning solutions to enhance student outcomes. I am passionate about creating exceptional instructional tools and programming that empower instructors, thought leaders, and recipients. With a master\'s degree in elementary education and teaching and a certification in pragmatic marketing, I bring a unique set of skills and expertise to the table. I am skilled in strategic planning, compliance, instructional design, data analysis, and allocation. Additionally, I have a strong background in marketing and sales, process improvement, educational counseling, and relationship building. My specialties lie in developing comprehensive feedback mechanisms to maximize employee performance and ensuring sustained accessibility to internal and external resources. Throughout my career, I have achieved significant milestones and received recognition for my contributions. One of my career highlights includes building partnerships with schools and districts, boosting satisfaction and retention by 25%. I also supported knowledge acquisition and resource allocation concerning learning technology, enabling organizations to provide dynamic and diverse services to students. I take great pride in the work I have done, but am even more proud of the relationships I have built and the trust that I have created with customers, even throughout the COVID pandemic. Looking ahead, my goal is to continue driving customer success and growth with learning technology at McGraw Hill, as well as expanding my knowledge and skills in this rapidly evolving field. I love helping people grow and I am always eager to learn from others and share my insights and best practices.

Experience

1. Customer Success Lead

   Emano Flow

   Oct 2024 — Present

Education

• University of Phoenix

  Master's Degree

  2001 — 2003

• University of Judaism

  Bachelor of Educational Psychology

  1997 — 2000