Risa Goffin
National Business Advisor, Regional Partnerships at Zillow and Licensed Realtor
- Role
- National Business Advisor, Regional Partnerships at Zillow
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Risa Goffin
Experienced and well-seasoned Leader with a focus in Guest Services, issue resolution, and leading by example. With a diverse background in Guest focused environments and a passion in leading others. Experienced with a fast paced environment and operations support for 200+ employees in a 24/7 contact center. Focused on obtaining a career opportunity where drive, determination, and accountability are key factors for success.
Experience
National Business Advisor, Regional Partnerships
Jan 2022 — Present
Project manage and interim Team Lead for developing new National Business Advisor role.• Monitor performance of team and hold training sessions for shadows, coaching, or overall use of Zillow systems.• Partner with Leadership to share ideas on how to improve the role with weekly meetings and help rollout any changes.• Serving as a brand ambassador for Zillow, representing the best interests of the company and partners.• Conduct strategic business reviews (via phone or Zoom) of assigned Zillow Premier Agents (ZPA) to assess their operations as it relates to both converting connections into transactions and providing great experiences while establishing a relationship built on mutual trust, and drive adoption of Zillow Group services.• Continuously identify and recommend areas to improve efficiency and communicate cross functionally with our internal partners, leadership teams and peers within the ZPA Partnerships team.• Consistently drive, meet, and exceed success metrics, including revenue and retention through upsell and X-sell of all available Zillow products and services.
Education
University of Central Florida
Bachelor's degree, Hospitality and Tourism Management
2006 — 2008
Valencia College
Associate's degree, General Studies
2004 — 2006
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