Ripun Bansal
Senior Business Blueprint and Banking Onboarding CCP @American Express | Ex-Amazon and Concentrix
- Role
- Customer Service Analyst at American Express
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ripun Bansal
A professional with 6+ years of experience in customer service and operations. Worked in…
Experience
Customer Service Analyst
May 2024 — Present · IN
Issue Management & Resolution: Managing and resolving complex application related issues for Checking accounts, including Overdraft applications, ensuring compliance with internal protocols. • Cross-Functional Collaboration: Routinely collaborated with different departments and Subject Matter Experts (SMEs) to efficiently resolve customer queries, demonstrating ability to drive resolution and manage stakeholder expectations. • Process Efficiency: Utilized various tools and technologies to track, document, and manage workflows for application-related issues, building proficiency in managing data and process oversight guidance.
Education
Delhi University
Bachelor's degree, Business/Commerce, General
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