Ripudaman Mertiya
Customer Success & Sales Ops | Account Manager | SaaS | IT Consultant | Cybersecurity | People Management
- Role
- Account Manager at Adobe
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ripudaman Mertiya
I’m a results-oriented Customer Success Account Manager with a strong foundation in enterprise sales, customer success, and sales operations. I manage a $5M quarterly book of business at Adobe, consistently exceeding a $420K sales target while driving 85% ARR retention across 250+ accounts.Previously, I led sales operations for a $5M portfolio at Ace Cloud Hosting, serving 800+ SMBs across the US in IaaS, PaaS, and cybersecurity. I streamlined forecasting and pipeline hygiene using Salesforce, Zoho, and modern sales tools like ZoomInfo, Apollo, and Sales Navigator.I’m passionate about driving digital transformation, mentoring high-performing teams, and delivering tailored solutions that enhance client efficiency, retention, and growth.
Experience
Account Manager
Dec 2024 — Present · Noida, IN
Owned a $5M quarterly book of business; achieved 85% ARR retention via proactive renewal playbooks, risk flags, exec checkpoints, and coordinated success plans- Scaled adoption with AI-powered onboarding and product workshops; partnered with specialists for targeted demos that accelerated TTV and reduced churn risk- Managed 750+ accounts; aligned with sales, onboarding, and support teams to resolve escalations and drive multi-product penetration- Led adoption of Adobe Express and Acrobat Studio through AI-powered training, onboarding workshops, and new product launches- Built and maintained strong client relationships, collaborating cross-functionally to drive renewals and resolve escalations efficiently- Identified new business opportunities through detailed analysis of usage trends and company profiles.
Education
Jodhpur National University, Jodhpur
Bachelor of Technology (B.Tech.), Civil Engineering
2010 — 2014
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