Courtney Jones

Director of Analytics & Operations @Bux Healthcare Inc

Tampa, FL, US

Lead enterprise-wide compliance and regulatory operations for a nationally scaled compounding pharmacy licensed in 49 states, sustaining continuous licensure and zero critical inspection findings.• Spearhead integrated compliance and operational systems supporting simultaneous oversight of four pharmacy entities, ensuring licensure, PBM participation, and payer contract compliance.• Serve as the executive bridge between Compliance, Operations, and Analytics, embedding regulatory requirements directly into pharmacy workflows to enable scale without sacrificing audit defensibility.• Own and operationalize USP, and as cultural and execution standards across sterile and non-sterile compounding.• Maintain deep expertise in PBM structures, audit mechanics, reimbursement risk, and clawback triggers, proactively preventing downstream payer exposure.• Personally direct and defend multiple national PBM audits (CVS Caremark, Express Scripts, Optum, Humana), retaining over $13M in revenue.• Architect enterprise compliance governance, SOP frameworks, and documentation systems that anticipate scrutiny and support confident executive decision-making.• Act as escalation authority for high-stakes regulatory and PBM matters, delivering fact-based responses aligned with real-world pharmacy operations.• Core member of the formulation and R&D leadership team, guiding regulatory strategy and operational feasibility from formulation design through production scale.• Translate scientific, regulatory, and payer constraints into repeatable, scalable batching and fulfillment systems that maintain consistency and audit readiness.• Lead enterprise modernization and compliance analytics initiatives, transforming paper-based processes into a HIPAA-compliant, data-driven operating environment.• Support pharmacy M&A and ownership transitions, managing licensure realignment, PBM contracts, PSAO participation, and reimbursement continuity across multi-state entities.

Morehouse College

BS, Chemistry/Mathematics