Rinza Burton
Analyst, IT Operations @Aspirion
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WORK HISTORY
Analyst, IT Operations @Aspirion
Columbus, GA, US
Oversees client\'s computer systems and network and offers support to the system\'s users in any or all office locations. Responsible for resolution of technical issues, maintaining hardware and software installations, and improving IT systems.• Provides IT assistance to 200+ remote and local staff• Identifies and acts on opportunities to improve and update software and systems• Escalates IT issues for staff to ensure prompt resolution• Resolves reported issues and errors in a timely manner• Trains, documents, and educates end-users on hardware functionality and software programs• Maintains subject matter expertise (SME) in all applications for systems and maintains knowledge on all new and upcoming technologies• Consults with MSP, IT managers, and other departments as required• Procures and maintains a list of all managed assets• Documents IT maintenance policies and procedures• Provides regular status reports to management• Collaborate with other IT Support Technicians to proactively solve problems too complex for one person• May be required to act as \"flight control” for any issues or projects as assigned by the Manager or Director of IT Operations• Participate in IT Operations projects and tasks
EDUCATION
Hardaway High School
Diploma
Columbus Technical College
Associate of Applied Science, Computer Support Specialist
Excelsior University
Associate of Applied Science, Administrative/Management Studies
Columbia Southern University
Bachelor of Science, Information Technology
Columbus Technical College
Associate in Applied Science, Networking Specialist
ABOUT RINZA BURTON
A results-driven professional with a strong commitment to resolving customer issues efficiently and accurately. Known for maintaining high standards of professionalism, patience, and attention to detail, leading to increased customer satisfaction and loyalty. Highly proficient in Windows-based environments, Internet technologies, and MS Office applications. Extensive experience in supervising and training technical teams, with a proven reputation as an effective troubleshooter. Demonstrated expertise in computer hardware, software, and services across leadership roles. Seeking a challenging role where I can apply my organizational skills, contribute to ongoing training initiatives, and grow within the company.
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