Roger Insua
Sr. Manager, Customer Success at BioTissue, Inc.
- Role
- Sr Manager, Customer Success at BioTissue
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Roger Insua
A dynamic team leader with a proven track record in managing Sales, Customer Experience and Sales Support teams. Ability to work on both long and short-term projects, while fulfilling the day to day needs of the business and its customers. Embraces change and learning opportunities. Manages effectively to meet or exceed department KPI\'s- 20+ years of Call Center Management experience - 4 years of high complexity Healthcare/Medical, Customer & Sales Support Management experience - Platform Experience: Salesforce, Smartsheets, Service Cloud, Ring Central, Avaya, Oracle, Sage, inContact, Zendesk, Teams, SharePoint, Excel, Office365, Talkdesk, MasterControl, IQS, Formstack, Nice Analyzer, FedEx Insight
Experience
Sr Manager, Customer Success
Jan 2026 — Present · Miami, FL, US
Education
South Miami High School
High School Diploma
1989 — 1992
Miami Dade College
Associate of Arts (A.A.)
1993 — 1996
Skills
- Business Development
- Strategic Partnerships
- Competitive Analysis
- Business-to-Business (B2b)
- Corrective and Preventive Action (Capa)
- Incident Investigation
- Sales Process
- Customer Satisfaction
- New Business Development
- Sales Operations
- Customer Service
- B2b
- Sales Management
- Product Marketing
- Management
- Team Building
- Account Management
- Leadership
- Sales
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