Rinky Gupta
Customer Success Manager| Senior Sales Operations
- Role
- Sme (Process Specialist) at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rinky Gupta
Results-driven Customer Success Analyst with 6 years of experience exceeding client…
Experience
Sme (Process Specialist)
Jul 2023 — Present · Bengaluru, IN
Mentored and guided a team of 5 associates, skill-fully handling escalations on a daily basis. Help onboarding customers seamlessly with complete process compliance, resulting in an increase of onboarding success rate by 17% Streamlined service procedures, raising CSAT to an all-time high of 92% Created tailored training programs, resulting in a 12% increased adoption rate. Collaborated with product development to launch a customer feedback loop, enhancing product features and driving a 15% increase in net promoter score (NPS)
Education
S.N.D.T women's University
BCA
2006 — 2009
International college of financial planning
Advanced program in financial planning(APFP)
2010 — 2011
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Executive MBA
2020 — 2022
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