Rinky Saxena
ServiceNow Project Lead | CSM | ITOM | ITSM | Integrations | Virtual Agent | UI Builder| Custom Apps
- Role
- Project Lead at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Rinky Saxena
Experienced ServiceNow Developer and Automation Specialist with over 10 years of experience delivering enterprise solutions across IT Service Management and customer service platforms. Skilled in designing scalable solutions using ITSM, Event Management, Discovery, CMDB, and CSM to improve service operations and visibility across complex IT environments.Strong experience in ServiceNow integrations, developing custom applications, and implementing Virtual Agent solutions to automate service delivery and enhance user experience. Proven ability to work across multiple projects and domains, translating business requirements into efficient technical solutions on the ServiceNow platform.Passionate about building reliable, automated service ecosystems and continuously exploring emerging technologies to improve operational efficiency and customer satisfaction.Core Expertise: • IT Service Management (Incident, Problem, Change) • Event Management & Infrastructure Monitoring • ServiceNow Discovery & CMDB Implementation • Customer Service Management (CSM) • ServiceNow Integrations (REST/SOAP, third-party systems) • Custom Application Development • Virtual Agent & Automation • Process Optimization and Platform Governance
Experience
Project Lead
Jun 2025 — Present
Education
Bhilai Institute of Technology (BIT), Durg
Bachelor's of Engineering, Information Technology
2010 — 2014
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