Rinku Jain

About Rinku Jain

I take ambiguous ideas and turn them into products and systems that actually work. …

Experience

1. Vice President Operations

   Neobric

   Feb 2019 — Present · Hyderabad, IN

   Leadership in Operations & Strategy • Leading a multi-functional team across project management, product operations, compliance, Talent and people management, driving an organizational culture focused on process excellence, operational efficiency, and customer success.Reduced operational expenditure by 40% through lean process design, automation, and vendor consolidation — without compromising on quality or delivery standards.• Rebuilt operations from the ground up, shifting from hierarchical to agile systems — driving a 35% improvement in delivery velocity and enabling faster product cycles.•Secured ISO 9001 & 27001 certifications, strengthening trust and compliance with global clients, while simultaneously building a culture of continuous improvement.Product Leadership & Client Acquisition•Spearheaded product operations for Unytalk, a UCaas solution, where I was responsible for not only product delivery but also identifying market gaps and customer pain points to refine the product offering. • Developed and nurtured strategic partnerships, collaborating with cross-functional teams including UI/UX, development, and QA to ensure the product met and exceeded user expectations.• Involved in market strategies, competitor analysis, and personalized client demos that highlighted our product’s unique value propositions.Strategic Vision & Organizational Growth• Managed and aligned multiple project teams, fostering strong relationships with clients while continuously identifying growth opportunities.• Built the foundation for long-term organizational growth through data-driven decision-making, focusing on both market trends and internal performance analytics.• Leading the India division for software services, overseeing delivery, smooth operations, client servicing, and resource management. Collaborated closely with leadership to manage operational budgets, ensuring efficiency while sustaining growth

Education

• Institute of Product Leadership

  Executive MBA

• Pondicherry University

  PGDHRM

• Sri Venkateswara University

  Bachelor of Commerce - BCom

Skills

• Headhunt
• Staffing Services
• Remuneration
• Employee Engagement
• Hris
• Temporary Placement
• Human Resources Information Systems (Hris)
• Performance Appraisal
• Openhire
• Contract Recruitment
• Generalists
• Headhunting
• Sourcing
• Permanent Placement
• Diversity Planning
• Talent Management
• IT Recruitment
• Generalist Duties
• Screening Resumes
• Executive Search
• Strategic Human Resource Planning
• Benefits Negotiation
• Interviewing
• Talent Acquisition
• Employee Relations
• Internet Recruiting
• Salary
• Interviews
• Employee Consultation
• Screening
• Recruitments
• HR Consulting
• Recruiting
• Recruitment Advertising
• Pto
• Management
• Graduate Recruitment
• Employer Branding
• E-Recruitment
• Technical Recruiting