Rinku Agrawal
Associate Vice President - Digital Product @HSBC
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WORK HISTORY
Associate Vice President - Digital Product @HSBC
Mumbai, IN
EDUCATION
Chetana's Institute of Management & Research
master of management studies, MMS
ABOUT RINKU AGRAWAL
Product Manager/ Channel ManagerFormer Chief Manager FASTag at Kotak Bank Revamping and Introducing new customer journey’s for sourcing, recharging and requests by dealing with various stakeholders for approvals and uptake. Portfolio Management.Launch of FASTag section in Kotak 811 AppFormer Senior NetBanking Product/Channel Manager at HDFC Bank.Handled various role being a Channel Manager and Product Manager in NetBanking for around 6 yrs- Transaction Migration- Online Cross sell uptake- Competition Benchmarking- Driving usage through Competitions and Campaign- Channel Management, Visibilty, Website and Uptime Management, Newsletters- MIS and Data Analysis, Repository Management - Complaint Handling and Analysis, Phishing cases analysis, one point contact for branch, Branch support by training concalls/online chat sessions- Handling Processes, new transactions uptake and launch education- Customer Power Handling- Introduction of new transactions- Process and Portal ManagementHandling a portfolio of HNW customers being a preferred RM. Knowledge on branch working and various Bank Products
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