Ringo George
Assistant Director in Quality & Innovation team GDS at EY
- Role
- Assistant Director at EY
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Ringo George
More than 20 years of experience in the BPO/ITES/Quality /Audit field. Six Sigma Black belt, ISO 9001:2015 and ITIL V4 Foundation certified with basic Agile training. Experience in project management,people management, training, operations management and quality.Have operations management experience of 15 years handling various teams.The maximum team headcount I have handled is around 100 fte where I had to deliver insurance deliverables under stringent quality and TAT metrics.Currently handling projects related to Quality, Compliance, Risk Management and Innovation for prominent stakeholders under the MENA region. With utmost focus on the VOC, analyzing the concerns of the customers and providing effective resolutions. Running projects with scheduled milestones and ensuring completion within TAT.Conducting internal audits across the serviceline teams and reporting the findings to the leadership. Driving innovation drives across service lines and identifying automation/RPA/GEN AI Implementation scenarios.Overseeing Delivery Excellance initiatives across the teams under GDS MENA region.
Experience
Assistant Director
Aug 2025 — Present · Kochi, IN
Education
Bharathiya Vidhya Bhavan
Diploma; Higher
Pune University
Bachelor
D.Y.PATIL COLLEGE
Diploma; Higher
Skills
- Team Management
- Outsourcing
- Performance Management
- Crm
- Process Improvement
- Talent Acquisition
- Analysis
- Leadership
- Lean Management
- Vendor Management
- Sla
- Customer Satisfaction
- Training
- Iso 27001
- Process Management
- Service Delivery
- Business Analysis
- Data Analysis
- Six Sigma
- Management
- Team Building
- Transition Management
- Bpo
- Customer Service
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.