Rimsha Firoz
PMP® Certified Project Manager | Expertise in ServiceNow, MS Project, JIRA, Confluence, SQL, Tableau & Power BI | Driving Operational Excellence, Process Optimization & Cross-Functional Delivery
- Role
- Guest Advocate (Front-end Operations) at Target
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Rimsha Firoz
PMP® Certified Project Manager | Data-Driven Decision Maker | Power BI, Tableau, ServiceNow, JIRA Expert I am a results-oriented Project Manager with 5+ years of experience managing cross-functional teams, optimizing operations, and leveraging data analytics tools to drive strategic decision-making. Skilled in ServiceNow, Power BI, Tableau, JIRA, Excel, and SQL, I transform complex project data into actionable insights that improve efficiency, financial performance, and stakeholder satisfaction. Key Achievements: Delivered multimillion-dollar projects from planning to execution, improving operational efficiency and business outcomes. Increased customer satisfaction by 20% through proactive reporting and process improvement. Designed interactive dashboards in Power BI and Tableau, providing leadership with real-time visibility into project KPIs. Analyzed performance metrics in ServiceNow and JIRA, improving SLA compliance and resource allocation. Automated reporting processes using Excel and Power BI, reducing manual effort and reporting time by 30%. Partnered with global stakeholders to implement data-driven solutions that enhanced project delivery and financial transparency.I thrive in fast-paced, analytics-driven environments where data meets strategy. My focus is on delivering impactful solutions through data visualization, process optimization, and performance tracking.I am currently seeking Project Manager or Project Coordinator opportunities (Onsite, Hybrid & Remote USA) where I can leverage my expertise in project management, data analysis, reporting automation, and business intelligence to help organizations achieve measurable success. Let’s connect! I’d love to explore how my background in project management and analytics can bring value to your team.
Experience
Guest Advocate (Front-end Operations)
Nov 2025 — Present · Santa Clara, CA, US
Supported daily front-end store operations, managing high-volume guest transactions while ensuring accuracy and service efficiency—> Tracked sales activity, transaction volumes, and peak-hour traffic to support staffing and lane optimization decisions—> Monitored inventory availability and reported stock discrepancies to operations leadership—> Resolved guest issues and return discrepancies using POS and internal Target systems, improving customer satisfaction scores—> Assisted supervisors with shift coordination, cashier coverage planning, and workflow balancing during peak hours—> Trained and supported new hires on POS systems, service workflows, and customer handling procedures.
Education
Amity University
Bachelor of Technology - BTech, Computer Science
2014 — 2018
Jamia Millia Islamia
Master of Business Administration - MBA, International Business
2018 — 2020
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