Rima Kalia Rathore
Associate Vice President @HDFC Life
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WORK HISTORY
Associate Vice President @HDFC Life
Surat, IN
Joined as Operations Officer in 2006 & promoted as Cluster Manager in Dec\'2008. Managed Branch Operations with five reporting branches, Surat (2), Vapi, Valsad & Navasari with onroll & outsource reporting staff-Recruiting and Training Operations Officers-Responsible for Monthly Internal Audit and Yearly External Audit at reporting branches- Responsible for achieving 100% TAT for all activities at Quality and Accuracy - Driving Persistency, Retention and new business through team-Major expsoure in dealing with high volume branches with upfront sales coordination & customer interaction- Managing resources to deliver consistent performance by achieving targets month on month.
EDUCATION
Lourdes Convent,Surat
Higher Secondary
ABOUT RIMA KALIA RATHORE
19 years+ experience with expertise in back end operations and service delivery. Highly skilled and detail-oriented within financial services. Exposure in handling internal & external customers. Building high performing teams which delivers an organizational scorecard with tech and operational interventions.Specialties-Project Management -Leading and mentoring team-Handling sleek transitions-Anaytical and problem solving skills-Well versed with Change Management
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