Rima Akhtar Banu

Business Consultant - Banking & Financial Services @EY

Mumbai, IN

Business Transformation- Enhanced business synergy & defined SLAs for 70+ Retail bank assets & liabilities processes using time-motion study- Integrated electronic payment modules (IMPS, NEFT) with Core Banking for a PSB, driving 30% transaction growth- Led digitalization of the customer servicing process for Home Loan & affordable LAP, driving a 20% cost reduction- Collaborated with 5+ stakeholders at a Bank to design Centralized monitoring team using resource optimization plan- Developed 12+ SOPs & JDs for an Asset management; Created risk management policy & AML assessment matrix- Coordinated with 10 workstreams to create 5+ portfolio value chains for launch of a Wealth Advisory joint venture- Devised robust operating model & risk profiling framework for Wealth management platform driving ₹10 Cr revenueStrategic Initiatives- Prepared 10+ RFP responses & SOWs for BFSI clients; Ensured timely project delivery & legal compliance using agile- Performed cross-functional requirement gathering to deliver 2 BRDs, 30+ user stories and wireframes for an NBFC- Implemented CRM & AI chatbot for a Wealth firm; Designed its Operational manpower allocation & pricing strategy- Facilitated 150+ customer surveys and 5C analysis to develop STP strategy, driving 10% growth in personal lending