Riley P.
Director, Workforce Management | Workforce Management Expert at Vivint
- Role
- Director, Workforce Management at Vivint
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
About Riley P.
With a strong foundation in workforce management and operations, I have built my career optimizing performance in large-scale, dynamic environments. My professional background spans leadership roles at prominent organizations where I developed expertise in forecasting, scheduling, real-time management, and process improvement. Over the years, I’ve honed my ability to lead teams effectively while driving efficiency and service excellence across multifaceted contact center operations.At Vivint, an NRG company, we deliver integrated smart home solutions that combine security, energy management, and automation into one seamless system controlled by a single app. Our offerings include professionally installed smart cameras and sensors alongside thermostats and lighting—all designed to provide customers with greater control over their homes anytime and anywhere. With award-winning support for over two million customers worldwide, we are committed to innovation that enhances convenience while promoting sustainable energy use. Contact me if you\'d like to learn more about our services!
Experience
Director, Workforce Management
Jul 2021 — Present · Lindon, UT, US
Education
Utah Valley University
Associate of Science - AS
Western Governors University
Bachelor of Science - BS, Accounting
Skills
- Program Management
- Process Scheduler
- Requirements Analysis
- Vendor Management
- Planning
- Service Delivery
- Strategic Planning
- Business Analysis
- Budgets
- Problem Solving
- Call Center
- Recruiting
- Business Planning
- Operations Management
- Management
- Team Building
- Quality Assurance
- Data Analysis
- Contact Centers
- Training
- Customer Satisfaction
- Call Center Development
- Iex
- Forecasting
- Customer Retention
- Staff Planning
- Customer Service
- Microsoft Excel
- Customer Experience
- Call Centers
- Excel
- Process Improvement
- Workforce Planning
- Leadership
- Inbound Marketing
- Human Resources
- Real Time Management
- Capacity Planning
- Scheduling
- Call Center Administration
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