Riley Higgins
Lindner Business Honors Scholar Studying Operations Management at the University of Cincinnati
- Role
- Acs Continuous Improvement Project Manager at Delta Air Lines
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Riley Higgins
I am passionate about building better brands and optimizing the customer experience, no…
Experience
Acs Continuous Improvement Project Manager
May 2024 — Present · Atlanta, GA, US
Lead frontline change management efforts in partnership with Deloitte Consulting, driving successful adoption of new HR software across domestic operations by aligning stakeholder engagement with enterprise transformation goals- Designed and launched a Lean Six Sigma Green Belt project, streamlining internal processes to eliminate inefficiencies and achieve a 500-hour annual productivity gain- Developed enterprise-level Power BI dashboards using DAX, enabling real-time operational insights for frontline employees- Managed a bi-weekly PMO standup call with key project leadership members- Implemented a Six Sigma Green Belt project that saved over 500 working hours- Created PowerBI dashboards to support over front line employees and 81 domestic stations
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