Riley Morkan

Experience Strategist and Planner

Role
Senior Experience Planner at RAPP
Location
Hoboken, NJ, US
LinkedIn followers
500 followers
Advertising & MarketingView LinkedIn profile

About Riley Morkan

I am an impassioned digital marketer with experience in both the media planning and digital-service fields. I have worked on many different pharmaceutical brands with the purpose of driving sales traffic as well as building awareness and brand equity. In order to achieve these goals, I have worked with a plethora of different tools, all being supported by detailed targeting strategies and analytics analysis. Academically, I have backgrounds in both the Marist College school of management as well as school of communications, graduating in 2019 with a business degree concentrating in marketing, along with a minor in advertising.

Experience

  1. Senior Experience Planner

    RAPP

    May 2023 — Present · New York, NY, US

    Industries: Government Recruitment, Home Improvement, Insurance, and Pharmaceuticals- Develop communication strategies to generate and nurture leads effectively across the decision-making process- Create marketing platforms utilizing CRM standards to fit the ever-changing, always-on, digital world- Conduct in-depth trend analysis to gain insights into customer beliefs, attitudes, barriers, and drivers using secondary and primary research and social media listening- Design comprehensive customer experience programs across email, direct mail, mobile, and social media channels- Craft content strategies for new campaigns to engage customers and drive behavior changes- Present strategic recommendations to clients, supporting them in achieving their business objectives- Lead on-site client pitches and successfully win new business initiatives through strategic planning and trend analysis- Translate user research findings into compelling personas and actionable user journeys- Generate multi-channel experience maps to visualize and optimize customer journeys- Develop and brief internal teams with strategic creative briefs- Plan end-to-end user experiences in B2B settings, translating business and user goals into engaging and effective strategies - Work closely with Marketing Sciences teams to establish KPIs, define test and learn agendas, and optimize based on resultsName one of Ad Age\'s Best Places to Work in 2024

Education

  • Marist University

    Bachelor of Applied Science - BASc, Business, Management, Marketing, and Related Support Services

    2015 — 2019

  • Marist College School of Management

    Bachelor's degree, Marketing

    2015 — 2019

  • Simsbury High School

    High School Diploma

    2011 — 2015

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Riley Morkan — Senior Experience Planner at RAPP in Hoboken, NJ, US | Unifers