Riley Wilbourne
Service Desk Analyst @Highrise Consulting, Inc
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WORK HISTORY
Service Desk Analyst @Highrise Consulting, Inc
EDUCATION
Anne Arundel Community College
Associate of Science - AS, Business Administration and Management, General
University of Tampa
Bachelor of Science - BS, Business Administration, Management and Operations
ABOUT RILEY WILBOURNE
I’m a former SDR with experience supporting high-growth teams in tech and e-commerce - helping drive revenue through personalized outreach and thoughtful relationship-building. At Attentive, I worked with marketing leaders at top retail brands to improve their SMS and email strategies. I was responsible for outbound prospecting - identifying leads, crafting tailored outreach, and starting conversations with marketing leaders at top retail and DTC brands. I consistently exceeded quota by aligning my outreach with each brand’s voice, goals, and customer journey. Now, I’m looking to grow into a role where I can continue building strong connections - whether that’s in sales, account management, customer success, implementation, digital marketing, or e-commerce. I’m especially drawn to mission-driven brands in fitness, wellness, lifestyle, and beauty - as well as industries in SaaS and tech, where real problems are being solved and consumer behaviors are evolving. I love working with teams that are innovating to make a meaningful difference in people’s lives and I thrive in roles where I get to help people and be part of a team that truly cares about the experience they’re delivering. Outside of work, I love traveling, skiing, coffee, spending time with my husband and dog, and all things fitness. I’m a former NPC bikini competitor and currently working toward a NASA-CPT certification for fun! Based in Raleigh, NC - open to remote or hybrid roles. Let’s connect!
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