Riley Sawyers

About Riley Sawyers

Dedicated to enabling clients through world class Event Technology & Support

Experience

1. Enterprise Customer Success Manager

   Servicepower

   Feb 2023 — Present · Indianapolis, IN, US

   Providing innovative technological solutions to address individual clients’ goals and objectives. This is done through developing and maintaining relationships with reactive service management and proactive technology guidance, with the goals of customer retention and identifying expansion opportunities. I am a customer advocate and partner with cross-functional teams including support, professional services, product, development, finance, marketing, and other members of customer success. ServicePower is a leading provider of cloud software and managed services to the Field Service Management (FSM) industry. Our innovative solutions help service organizations provide a best-in-class customer experience – resulting in greater client satisfaction, lower costs, and higher revenue.Our unified SaaS platform uniquely combines field service scheduling, dispatch, field mobility, consumer portal, warranty and claims management in a single platform. We are the only FSM cloud offering that enables companies to effectively manage a blended workforce of field employees and 3rd party contractors.ServicePower\'s customers include leading appliance, consumer electronics, insurance, and home warranty companies like GE Appliances, LG Electronics, Electrolux, Allstate, Assurant, and AIG Warranty.

Education

• Ball State University

  Bachelors Science - Business Administration, Business Administration and Management, General