Riley Carney

About Riley Carney

I\'m passionate about exploring why systems work the way they do and how to make integrations between different enterprise systems. I take joy with analyzing the data behind a process, validating its accuracy, and running comparisons to ensure everything works the way it is designed to. Each day is a new opportunity to learn, and the work you can do from a connected system can lead to new innovations.I have a unique educational experience through the University of Washington\'s mathematics program. With cutting-edge research I studied, and previous experience in software design, I was able to apply my mathematical background to programming concepts in SQL, Visual Basic, Java, and C# development.I thoroughly enjoy learning new techniques in the Healthcare and Software industry, and what is up-and-coming with software development and system administration.In the past I worked with the Identity and Access Management team at Providence St. Joseph Health and assisted with the configuration of their SailPoint IAM system. Additionally, I worked with SoundPath Health as a Data Analyst which were my first footsteps into the Medical Technology field and expanded my horizon for data integrity. I transitioned to Direct Technology to improve my skillset in IT support for internal and external customers and improved my knowledge of different technology stacks. Currently, I work at Zoetis as a Product Support Engineer, resolving hardware and software issues and assist the business with modernizing their technology stack.

Experience

1. Principal Product Support Engineer

   Zoetis

   Jul 2022 — Present

   Project management:a.) Product owner for project upgrading legacy software application to standardized modern technology stack.b.) Development of legacy software for current business requirements of internal stakeholders and improve medical and business analytics across business units.* Product Support:a.) Facilitates meetings to identify critical issues within the Zoetis environment and collaborates with the support team and developers to implement solutions.b.) Collaborates with internal stakeholders, clients, and vendors to ensure high-quality support for Zoetis customers.c.) Provides remote support for escalated cases and assists in troubleshooting complex ecosystem support cases for clients.d.) Develops SQL queries to support the team in identifying and resolving bugs.e.) Manages hardware programming through API interface within the Zoetis environment to ensure optimal performance and functionality.* System Administration:a.) Manage user lifecycle process for applications.b.) Application configuration to meet infrastructure needs for user and business.

Education

• Bellevue College

  Associate's degree, Mathematics DTA

  2013 — 2015

• Bellevue Christian School

  High School Diploma, High School/Secondary Diplomas and Certificates

  2008 — 2012

• University of Washington Bothell

  Bachelor of Science (BS), Mathematics

  2016 — 2018

Skills

• Mathematics Education
• Customer Service
• Digital Marketing
• Project Management
• Server Management
• High School Students
• Data Analysis
• Non-Profit Volunteering
• Interior Architecture
• Mathematics
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Actuarial Science